A Rotten Apple
The honeymoon is over! I love my computer, but I very unhappy with Apple customer service. In 2004, shortly after I bought my computer, my screen saver went haywire, so I took my computer back to the store to have it checked out. It takes me about an hour and a half to drive to the Apple Store. They said the computer was fine, and after pushing a few buttons, they sent me home. A few weeks later, my computer overheated. I went back to the Apple store, and again, everything “checked out,” and I was sent back home. The appearance of the screen saver never improved, but it was something I could live with. Fast forward to yesterday when my computer’s DVD player died. The Genius Bar guy said I need a new video card installed, which will cost $325. When I told the Genius Bar guy about my past problems, he said those problems were due to a faulty video card. “Why didn’t someone tell me that when the computer was under warranty?,” I asked. He couldn’t answer the question, but did admonish me for not buying an extended warranty on the computer. Of course, when he checked the store’s computer, he couldn’t find any record of me talking to anyone in the store, so I’m screwed. Needless to say, I told the young man that I wasn’t spending any more money at their store, and took my computer home. I’m writing the iPod Father a letter about what happened, and I’m going to make him an offer he can’t refuse. I hope Apple decides to do the right thing, and fixes my computer free of charge.